Customer Care Coordinator

Job Title: Customer Care Coordinator (In-Office Role)

Starting Rate: $21/hour

Location: Meridian, Idaho

Do you have a heart for service and a passion for helping people? If so, this might be the opportunity you’ve been searching for. At Better Business Bureau, we’re looking for a Customer Care Coordinator whose voice will help lead the way in delivering trust and clarity to the community. In this role, you’ll be the first connection the public has with our organization—answering calls, responding to emails and live chats, and ensuring our processes run smoothly and accurately.

This is more than just a customer service job. It’s an opportunity to make a difference in your community every single day by helping consumers and businesses get the support, clarity, and answers they need.

What You’ll Be Doing:

• Deliver outstanding customer care via phone, email, live chat, and other communication channels.
• Provide accurate and neutral information about BBB policies, business profiles, complaints, and reviews.
• Maintain current knowledge of all BBB programs, policies, and procedures—and stay alert to changes.
• Ensure data accuracy by creating and updating business records with integrity and attention to detail.
• Log all interactions clearly and consistently to support team-wide visibility and coordination.
• Support your team by assisting with overflow tasks and participating in regular check-ins and meetings.
• Be a vital part of warning the public about potential scams or suspicious activities when identified.

What We’re Looking For:

• A service-minded individual who thrives in a fast-paced environment.
• Excellent communication skills—both written and verbal.
• Ability to remain neutral, professional, and calm, even during challenging conversations.
• High attention to detail, strong organizational skills, and a team-oriented attitude.
• Comfort with multitasking and using various platforms to manage customer interactions.
• A willingness to learn, adapt, and stay up to date with evolving procedures and expectations.

Why You'll Love Working With Us:

• A mission-driven organization rooted in integrity, trust, and transparency.
• A team that genuinely supports one another—and celebrates each win.
• Opportunities to grow your skills, expand your impact, and take part in something meaningful.

In case you were wondering:

• Medical, Dental, and Vision Insurance Plans (Dental and Vision base plans with premiums 100% paid for by BBB)
• 100% employer-paid life and long-term disability insurance
• Optional insurance plans (short-term disability, additional life, etc.)
• Paid Time Off (PTO) as of your date of hire.
• Paid holidays, plus your birthday off with pay.
• Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match.
• In-office work environment Monday – Friday.

At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.
 
Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!