Account Management Representative

Are you ready to join a fun-loving, supportive, and exciting team? Well, look no further.

Better Business Bureau (BBB) seeks a dedicated and charismatic Account Management Representative to join our team.

In this role, you will be at the forefront of establishing and nurturing relationships with our accredited businesses (members). Your primary responsibility will be to make sure these businesses feel supported, understood, and valued through your proactive and strategic engagement. We believe in empowering our team to create and maintain strong, lasting relationships with our accredited businesses, lending to their brand loyalty and retention. Our focus is on innovation, excellence, and setting the benchmark in our industry.

Here’s a glimpse of the fun stuff you’ll get to do as an Account Management Representative at BBB:

• Develop and maintain robust relationships with accredited businesses.
• Schedule and conduct introductory and pulse-check phone calls.
• Attend in-person meetings and industry events to represent our company.
• Engage with businesses through various communication channels to understand and address their needs and concerns.
• Strategize and implement initiatives to retain businesses and foster long-term partnerships.
• Collaborate with internal teams to align business objectives with client needs.
• Provide insightful feedback from clients to improve our services and offerings.
• Track and report on account management metrics and progress.

If you are looking for an organization with a progressive culture, a position that will challenge you, and a team, you can laugh with; this is the opportunity for you! We pride ourselves on providing a coaching culture for our team members and are invested in their professional development. Most importantly, you will join a team embodying our five values: Trust, Respect, Integrity, Teamwork, and Excellence!

What we are looking for

• Proven experience in account management, sales, or a related field.
• Excellent interpersonal and communication skills.
• Strong organizational skills and the ability to manage multiple accounts simultaneously.
• A proactive approach to problem-solving and relationship-building.
• Familiarity with navigating CRM platforms, computer software, and account management tools.

In case you were wondering

• Medical, Dental, and Vision Insurance Plans (base plans with premiums 100% paid for by BBB)
• 100% employer-paid life and long-term disability insurance
• Optional insurance plans (short-term disability, additional life, accident, etc.)
• Paid Time Off (PTO) as of your date of hire.
• Paid holidays, plus your birthday off with pay.
• Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match

At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

Ready to join the team and show off your skills? Please apply now to join BBB’s team, and let’s create workplace magic together!